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Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.
Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Print a returns labels on our Returns Portal and drop it off at your local post office.
You will receive an email confirmation for tracking and proof of return!
For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase.
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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