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See Our Most Frequently Asked Questions Below
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it. A member of the customer services team will get in contact with you to confirm the order and the delivery address.
Within 2 days of placing the order the team will make two attempts to confirm. If the CS team cannot confirm with you within this 2 day time frame the order will get cancelled.
If you're waiting to confirm your order please click here.
To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at mena.customer.services@prettylittlething.com.
Items must be returned within 28 days of receipt.
Items must be unworn and unwashed.
Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returned if the hygiene seal has not been removed.
Shoes must be tried on indoors.
Items must have all tags attached.
Beauty products and accessories cannot be returned.
Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment.
Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund.
For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase.
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.