Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
Please note: tracking is only available once the order has been despatched
After you place an order on PrettyLittleThing UAE, you will receive an email confirming that we have received your order and are processing it.
To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include our courier tracking numbers. You can track the progress of your order by signing into your account or clicking on the our courier tracking number sent in the email(s). If you have any questions about your order please contact us at email@example.com.
All items on the site are displayed with an estimated time of delivery for each item. We aim to deliver your order in as few packages as possible.
Our courier service companies delivers directly to your doorstep during regular working hours/days in your country.
In most cases one of our courier services companies will call you to arrange for delivery; however, if you are not available at the time of delivery, a card will be left for you. This will have a date by which you need to collect your package or arrange a re-delivery.
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts. If you are missing part of your order, please check:
Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
Some countries charge customs duties and taxes on importing goods from overseas. Custom duties, taxes, clearance and handling fees are calculated at checkout. A representative from one of our courier services companies may contact you to obtain a copy of your ID in order to complete the customs procedure if your order value exceeds a certain amount. However, they will not ask you for any payments. Please contact us if you are asked to pay anything.
Deliveries can be made anytime between 8am and 9pm.
Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
The item has either been delivered as addressed or, to a neighbour. Please note Special shipping Guaranteed™ items cannot be delivered to a neighbour
Inward RDC Volumetric Acceptance
The item is halfway through its journey
If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT DELIVERED - RETURNED TO NRC
We've been unable to deliver the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance
We've collected the item from the sender.
The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised
This is only relevant to the sender.
The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter'
The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local shipping depot.
Receipt at depot
The parcel is at either the collection or shipping depot, please check the tracking information
Misrouted at depot
The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery'
The parcel has been assigned to the courier for shipping. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
The parcel is with the courier for delivery, our couriers work between 8am-9pm.
The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query
We have had a problem delivering your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.